Quick Contact Form
N.B. The Quick Contact Form collects your name, postcode, email address and phone number so we can communicate with you and provide help. Our Privacy Policy.
Contact Details
Our Location
The Hearing Clinic Group
Unit 4, School Hill Centre
Chepstow
NP16 5PH
Clinics in Chepstow and Clevedon
Map and Directions Link
Accessories Flyer
Call Us
Accessories only -
01535 656444
Everything else - 01291 332211
Email Us
Accessories only help@hearingaccessories.org.uk Everything else reception@chepstowhearingclinic.co.uk
FAQ’s
Before you contact us you might find the answer to your query within our FAQ’s section below.
If you can’t see the answer to your query below you can fill in the handy contact form above and we’ll get back to you very quickly
Frequently Asked Questions
Maybe not, but we are very reasonable. Our hearing aid batteries for instance sell for a fraction of the price of most high street chains and national hearing aid companies. If you find a cheaper price a common ploy is to sell ‘own label’ hearing aid batteries that mask the manufacturer. Some suppliers sell hearing aid batteries at a loss to obtain your name and address and then bombard you with marketing material, we absolutely do not.
Over the years we have tried many manufacturers of hearing aid batteries and the brands we suoply we have found to be the most reliable.
We could source hearing aid batteries from lots of sources for a cheaper price and pass those saving on to you, however we feel it’s worth a little extra to have the best quality battery in your hearing aids.
Hearing aid batteries are designed specifically to run at full output and then stop working pretty much instantly when the are expired, unlike a torch battery that gradually grows dimmer.
The hearing aids we supply have a useful feature that gives you an audible tone to let you know when the battery is nearly spent. For a small charge we can also supply a battery tester so you can see for yourself how much power a battery has left.
We have a handy hearing aid batteries factsheet you can have a look at, just click here.
If you need some help sourcing an item just contact us with as much information as you can supply, we’ll always do our best to help.
Typically it takes 2-4 days for your order to arrive. All orders are processed and shipped the same day or next business day (please bear in mind weekends and bank holidays etc.) and depending on the time of day you order. We aim for most items to ship the same day Monday to Thursday if the order is placed before 2pm, 12 noon on Friday.
Orders are shipped Royal Mail First Class as standard (unless you have chosen to pay extra for Royal Mail Tracked and Insured Special Delivery).
Unfortunately life sometimes gets in the way and there can be delays to orders! First class post is not a guaranteed next day delivery….
We fully expect for you to receive your goods within the times we are suggesting but please let us know if you encounter any undue delay. If we encounter any unexpected delays ourselves we will of course keep you informed.
If you’re running down to your last pack of batteries we suggest you put an order in now. We will not let you down but Royal Mail might….
When you place an order you can select free standard delivery (Royal Mail First Class Post) or Royal Mail Tracked and Insured Special Delivery.
We have very secure payment facilities arranged where you can pay via credit / debit card or Paypal whichever you prefer.
Please contact us directly via the Quick Contact Form above with as much detail as you can supply and we will do what we can to help!
HAB Hearing are our fulfilment partners, we work closely with HAB Hearing to ensure you have the best experience when sourcing consumables for your hearing aids.
Anything you need to use with your hearing aids we should be able to supply via our partners at HAB Hearing, and if there is something you can’t find, you need some tech support in respect of hearing aid accessories, or you just need a helping hand with accessories either use the contact form above 24/7 or call (01535) 656444 during office hours.
Anything that isn’t accessories related please click the link at the top of this page to ‘Main Site’, go to the contact page on the main site and contact us directly. (For hearing aid specific details, including repairs, adjustments, upgrades etc).
We offer a comprehensive hearing aid accessories 30-day money back guarantee – if you don’t like, or you’re unhappy with any item you have bought from us you can return it to us up to 30 days after receipt for replacement or full product refund.
If the item is a replacement we will always ship back to you postage free regardless of fault, and if we have made a mistake with your order we WILL recompense you for any postage costs incurred. Items to be returned or replaced must be unopened and in a re-saleable condition unless agreed by us in the first instance.
For any items outside 30 days you should contact us to see whether a return is appropriate.